Shipping policy

Shipping & Insurance Policy

Thank you for choosing Bright Blue Gemstones (brightbluegems.com). We specialize in natural, vivid blue gemstones—including Sapphire, Aquamarine, Tanzanite, Neon Blue Apatite, and Blue Topaz. Because every gemstone is a valuable and delicate natural treasure, we take exceptional precautions to ensure your parcel arrives safely, discretely, and fully insured.

1. Order Processing & Handling Time

In-Stock Loose Gemstones: Dispatched within 1 to 2 business days (Monday through Friday, excluding public holidays).
Gemstones Requiring Lab Certification: If an order includes a request for third-party gemological laboratory verification (such as GIA or IGI), please allow 5 to 10 additional business days prior to shipment.
Custom Jewelry & Mountings: Bespoke rings, pendants, and settings require 2 to 3 weeks production time before dispatch.

2. Discrete, Tamper-Evident Packaging

Unbranded Outer Packaging: To prevent theft and unauthorized attention, your package is shipped in a non-descript carrier box. There is no mention of gems, jewelry, or high-value items anywhere on the exterior.
Protective Casing: Loose stones are packaged securely inside shock-resistant acrylic gem jars or membrane display cases to eliminate friction and transit chipping.
Tamper-Evident Seals: All parcels are sealed with security tape. Please inspect the seal before accepting the delivery.

3. Fully Insured Shipping & Carrier Methods

Every parcel dispatched by Bright Blue Gems is covered by 100% door-to-door transit insurance.

Standard Insured Delivery: 3–5 business days via tracked carrier.
Express / Overnight Insured Courier: 1–2 business days via FedEx, UPS, or DHL Express.
International Tracked Shipping: 4–8 business days depending on customs processing in your destination country.

4. Signature Requirement & Delivery Conditions

Direct Signature Required: For your security, any parcel valued over $200 requires a direct physical adult signature upon delivery. Couriers are instructed never to leave packages unattended on doorsteps or porches.
No P.O. Boxes: Due to courier insurance regulations on precious gemstones, high-value orders must be delivered to a verified physical street address or held at an authorized courier facility for pickup.

5. International Customs, Duties & Taxes

International shipments are declared at their exact purchase value under official gemstone tariff codes (HS 7103).
Any import duties, customs fees, or local VAT imposed by your country's customs authority are the buyer's responsibility.

6. Damaged or Compromised Shipments

If the outer packaging shows visible signs of tampering, opening, or severe damage upon arrival:

Photograph the parcel thoroughly before opening.
Note the damage directly with the courier driver upon delivery.
Contact our team within 48 hours at brightbluegemstones@gmail.com so we can initiate an immediate insurance claim.